Translink On Demand
Translink On Demand, or Translink's flexible local transport services, is an on-demand bus service run by Translink throughout various cities in Queensland. Bookings are typically made through the Translink On Demand mobile application or online for the Gold Coast, Hervey Bay and Toowoomba regions, or by contacting the provider by phone in Logan, Ipswich and Mount Tamborine (Logan can be booked online, but through a third party provider). For some regions, there are usually roam zones in which you can be picked up or dropped off within, but you are unable to move between roam zones if there are multiple. Additionally, key locations are places which may sometimes be out of the roam zone, where you can still be dropped off and picked up at.
Gold Coast
On demand services for the Gold Coast region is currently in a trial, ending in mid-2025.
Roam zones
There are two roam zones. Roam zone A is located in Pacific Pines and parts of Oxenford, Maudsland and Gaven, whereas Roam zone B is located in Nerang/Highland Park and parts of Worongary. For roam zone A, key locations include Helensvale station, Pacific Pines Town Centre and Westfield Helensvale. In roam zone B, key locations are Nerang station, Nerang Town Centre (north, central and south), Nerang Mall, and My Centre Nerang.
Fares
Payment for the Gold Coast's On Demand service is done through the use of Translink's go card. Smart ticketing has not been implemented yet in the Gold Coast.
Fleet
Vehicles running this On Demand service include six Hino HX Poncho vehicles.
Logan (DRT)
Logan's DRT service is run by a third party instead of Translink. You can go between any location in the trial sites, to specific locations based on the specific suburb you're starting in. Bookings are made through calling 13cabs DRT service on 13 11 90, or if you already have a DRT account you can use their online portal.
Locations
There are three main trial sites which determine roughly where you can go to. One trial site covers Rochedale South and Underwood, another covers Tanah Merah, Shailer Park, Loganholme, Cornubia, Eagleby and Carbrook, and the final one covers Boronia Heights, Chambers Flat, Hillcrest, Logan Reserve, Munruben, Park Ridge and Park Ridge South. Translink's website covers where you can go depending on your starting suburb.
Fares
As Translink has involvement in the service, fares are 50 cents, however it is unclear whether you pay cash, over the phone or with a transport card such as a go card.
Fleet
The fleet used for Logan's DRT service is unknown.
Mount Tamborine
Mount Tamborine's on demand service is run by Transitcare. You are only able to go from Mount Tamborine, North Tamborine and Eagle Heights to Beenleigh or Helensvale train stations.
Locations
Mount Tamborine, North Tamborine and Eagle Heights are served for boarding passengers and Beenleigh and Helensvale stations for alighting.
Fares
Like Logan, Translink has involvement in the service, fares are 50 cents, however you are likely unable to use go cards because Translink states that additional charges may apply for connecting services.
Fleet
Like Logan, the fleet running this service is unknown.
Ipswich (Flexilink)
Ipswich's Flexilink service provided by Logan Coaches has two roam zones where like Toowoomba you can be picked up and dropped off at, or go between a key location and a roam zone location or another key location. Bookings are to be made through calling Logan Coaches at 1800 228 287.
Roam zones
Flexilink has two roam zones. Roam zone C is in parts of Goodna and Bellbird Park, and roam zone D is parts of Barellan Point, Karralee and Chuwar. Key locations for roam zone C include Goodna station, Redbank Plains shopping centre, Redbank Plaza and Goodna Marketplace. Key locations for roam zone D include Ipswich station and Riverlink shopping centre.
Fares
Tickets can be paid for with cash or EFTPOS, excluding American Express, for a rate of 50 cents, however go cards are not accepted.
Fleet
Like Logan, the fleet running this service is unknown.
Hervey Bay
Hervey Bay's on demand service is run by Translink for passengers in Point Vernon, Pialba and Hervey Bay. It is unclear whether you can go between two roam zone locations or not, but this can be worked around by going to a key location then back into the roam zone. The service was formerly a Kan-go service run by Wide Bay Transit.
Roam zones
There is one roam zone covering all of Point Vernon, and some of Pialba and Hervey Bay. Key locations include Stockland Shopping Centre, Bay Plaza, Hervey Bay RSL, Pialba Place, Melory Place, Fraser Shores, Hervey Bay Hospital, and University and Library.
Fares
Tickets can only be paid for in cash, costing 50 cents.
Fleet
The fleet running the service is mostly unknown, other than two Endeavour Custom buses registered as XB 42FB and XB 44FB.